Right of revocation

Consumers have the right to revoce a contract agreed upon in our business premises or via distance selling. A consumer is any natural person who concludes a legal transaction for purposes that can largely not be attributed to their commercial or self-employed professional activity

A. Right of revocation

Right of revocation

You have the right to withdraw from a contact within 14 days, withour naming reasons. 14-day revocation period starts from the day when you or a person entitled by you who is not the carrier, takes posession of the goods. In case you have ordered several goods in one order, which is delivered seperately, the 14-14-day revocation period starts from the day when you or a person entitled by you who is not the carrier, takes posession of the good delivered at last.

To revoke your order you must give an explicit statement (e.g. in writing as letter, fax or e-mail), that you want to revoke the contract. The revocation must be declared to: HELLER MEDIZINTECHNIK GmbH & Co. KG, Europaplatz 2, 35619 Braunfels, Tel.: +49 (0) 6442 9421-0, Fax: +49 (0) 6442 9421-12, E-Mail: info@heller-medizintechnik.de. You can use the template provided on this site.

You can declare your revokation to:

HELLER MEDIZINTECHNIK GmbH & Co. KG
Europaplatz 2
35619 Braunfels
Tel: +49 (0) 6442 9421-0
Fax: +49 (0) 6442 9421-12
E-Mail: info@heller-medizintechnik.de

To meet the cancellation deadline, it is sufficient for you to send your communication regarding the exercise of the right of cancellation before the cancellation period has expired.

Consequences of cancellation

If you cancel this contract, we will have to refund all payments that we have received from you, including the delivery costs (with the exception of the additional costs that result from the fact that you have chosen a different type of delivery than the regular delivery methos we offer by default) immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. You will under no circumstances be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided proof that you have sent the goods back, whichever is the earlier.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send off the goods before the period of fourteen days has expired.

You have to cover the fees for return shipment.

You only have to pay for any loss in value of the goods if this loss in value is due to handling that is not necessary to check the nature, properties and functionality of the goods. If you have requested that a service should begin during the cancellation period, you have to pay us an appropriate amount, which is the proportion of the time until you inform us of the exercise of the right of cancellation with regard to this contract. services already provided corresponds to the total scope of the services provided in the contract.

End of revocation

Please note

Exclusion or premature expiry of the right of withdrawal

In the case of delivery of sealed goods which, for reasons of health protection or hygiene, are not suitable for return after removal of the seal, the right of withdrawal expires if the seal has been removed after delivery.

General information regarding return shipment

Please avoid damage and contamination of the goods. Please send the goods back to us as far as possible in the original packaging with all accessories and with all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage. Please do not send the goods back to us via freight collect.

B. Revocation form

If you want to revoke the contract, please fill out following revocation form and send it back to

Download revocation form

HELLER MEDIZINTECHNIK GmbH & Co. KG
Europaplatz 2
35619 Braunfels
Deutschland
Fax: +49 (0) 6442 9421-12
E-Mail: info@heller-medizintechnik.de